Refund policy
RETURN & REFUND POLICY
Last updated: 1 October 2026
At VOID CULTURE, we believe in delivering products that reflect our identity, quality and creativity. We want you to be satisfied with your purchase. If something isn’t right, please read our Return & Refund Policy below.
1. Return Eligibility
We accept return requests within 7 days of delivery, subject to the following conditions:
- The product must be unused, unworn, unwashed and undamaged.
- The original tags, labels and packaging must be intact.
- The product must be accompanied by proof of purchase or your order number.
- The return request must be submitted within 7 days of receiving the order.
Products that show signs of wear, washing, alteration or damage caused after delivery may not qualify for a return, except where required by applicable law.
2. Non-Returnable Products
The following items are not eligible for return unless they are defective, damaged or incorrectly delivered:
- Products purchased during final sales or marked as non-returnable.
- Products that have been worn, washed, altered or damaged after delivery.
- Products returned without their original tags or packaging.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photographs or a video showing the issue.
- A brief description of the problem.
Once we review your request, we will arrange an appropriate resolution, which may include a replacement, return or refund, as applicable.
Your statutory rights concerning defective or incorrectly supplied products remain unaffected.
4. How to Request a Return
To request a return:
- Contact us at [YOUR SUPPORT EMAIL] with your order number.
- Explain why you wish to return the product.
- Attach photographs if the product is damaged or defective.
- Wait for our confirmation and return instructions before shipping the item back.
Unauthorised returns may not be accepted.
5. Refund Policy
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method, wherever possible.
Refunds are generally initiated within 5–7 business days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.
If a refund is delayed beyond the stated period, please contact us.
6. Shipping Charges for Returns
For eligible returns due to a change of mind, return shipping costs are the customer’s responsibility.
If the return is due to a confirmed manufacturing defect, damage during delivery or an incorrect product supplied by VOID CULTURE, we will arrange or cover reasonable return shipping costs.
Original shipping charges, if any, will be refunded where required by applicable law or where the return is due to an error on our part.
7. Exchanges
Exchanges are subject to product availability. If you wish to exchange a product for a different size or item, contact our support team.
Where an exchange is unavailable, we may offer a refund or another appropriate resolution, subject to applicable law.
8. Order Cancellation
Cancellation requests must be made as soon as possible after placing an order. We cannot guarantee cancellation once an order has been processed or dispatched.
If an order is successfully cancelled before dispatch, any payment received will be refunded in accordance with the applicable refund process.
9. Contact Us
For return, refund or exchange enquiries, contact:
VOID CULTURE
Email: supportbyvoid@gmail.com
Website: https://voidsculture.myshopify.com
We aim to respond to customer enquiries within 48 business hours.
Nothing in this policy limits any consumer rights available under applicable Indian law.