Shipping policy
SHIPPING POLICY
Last updated: 1 October 2026
At VOID CULTURE, we aim to deliver your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
1. Order Processing Time
All VOID CULTURE orders are prepaid.
Orders are generally processed within 2–3 business days after successful payment confirmation.
Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.
2. Estimated Delivery Time
Our estimated delivery timeline is:
- Order processing: 2–3 business days.
- Estimated delivery: 4–5 business days, depending on your location.
Delivery timelines are estimates and may vary based on your pin code, courier availability and other circumstances.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be subject to the conditions specified in the relevant promotion.
4. Order Tracking
Where tracking is available, we will share the tracking information through the contact details provided during checkout.
Customers can use the tracking link to monitor their shipments.
5. Delivery Information
Customers are responsible for providing accurate and complete shipping information, including their full name, delivery address, pin code and contact number.
VOID CULTURE cannot guarantee successful delivery if incorrect or incomplete information is provided. Please contact us promptly if you notice an error in your shipping details.
6. Delayed or Undelivered Orders
Although we aim to meet our estimated delivery timelines, delays may occur due to:
- Courier or logistics issues.
- Adverse weather conditions.
- Public holidays or peak shopping periods.
- Incorrect or incomplete delivery details.
- Other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery period, please contact our support team with your order number.
We will help you investigate the delay and seek an appropriate resolution.
7. Damaged Packages
If your package arrives visibly damaged or the product inside is damaged, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs or video of the packaging and the affected product.
We will review the issue and assist with an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
8. Failed Delivery
If a delivery attempt fails because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the package to us.
If an order is returned to us, please contact our support team to discuss the available options.
Any additional shipping charges will be communicated before they are applied, where applicable.
9. International Shipping
International shipping availability, charges and delivery timelines, if offered, will be displayed at checkout or communicated before an order is accepted.
Any applicable customs duties, import taxes or other charges will be disclosed as required by law.
10. Contact Us
For shipping-related enquiries, contact:
VOID CULTURE
Email: supportbyvoid@gmail.com
Website: https://voidsculture.myshopify.com
Please include your order number when contacting us so we can assist you efficiently.